Is the first solution to every problem turn the computer off and on again. (Even if your current organization doesn't help you with this, you can work on this on your own!) Display or hide diagram elements using the tags plugin . How can we help you today? Legacy desk - do not use. It looks like you’re trying to reach Reddit’s customer service team. I figured I start a little rant here to release some steam but I have to say I HATE help desk work. Do i have to call help desk every five minutes to get you to log on to authorise random updates, yes 6. It gets tedious and repetitive.. and the pace of your working day is out of your control. If you believe your account has been compromised, contact the admins here and select “Account Hacked” as the type of issue. I think the Help Desk workers are sort of the unsung heroes of the IT world, sort of like the pawns of a chess game. I implored them to get help but they swear they have their mind made up. Get Essay From Our Writers. Yes, I know your router has no lights, but let's reboot your computer first." Enterprise Architect . However, to make your life a little easier, we’ve researched Reddit’s website and found the following customer support contact details. Everything was a work stopage issue and work arounds were the end of the world for him. They plan to IG live it. Customer: Yeah, I just got a new computer, and my drive isn't showing. Yes 3. Learn how to use Facebook, fix a problem, and get answers to your questions. level 1. What's new. lol. Until you have had a laptop display forcibly detached from the rest of it because the user thought it was "one of those fancy convertible things" don't talk to me about bad days. See how long it takes for one of them to notice that the 8 ball is right there on the table. I hate reddit so much even though I go on it every day for news. As you move up in your career, can you give good examples showing more and more autonomy. Unfortunately, we’re not associated with Reddit’s support team. Was there perhaps another program you needed-. Customer: It's not working! Rock bottom. "Soul crushing" is definitely a good descriptor for Helpdesk, especially if you're a MSP contractor (which is usually the case). Knowledge base. True, if technology were to be even more simplified (watch the movie Idiocracy), there will still be a need for us. THERE. One thought on “ Things I hate about Reddit ” sven August 13, 2014 at 4:18 pm. We know things should be better, we bring up how best to improve things but your superiors in a lot of ways are stuck in their ways and bat off any suggestions as "rocking the boat" or "let's get our house in order first, then move forward..." a good idea in principle but may/will take longer than we'd care. Press J to jump to the feed. I dislike working on a help desk simply because of how limiting it is. Even if you get a job that swears up and down "this isn't one of those script reader jobs" ..then a few months later they start a new QA initiative and hand you a $#%* script that you will be graded on. Also, if enough stupid gathers in the right place, it may end with the company going out of business. I was lucky enough to skip that step. It does appear that you do have [program] installed. But we don't follow a script , nor do we have to follow a specific order of steps? Is you desk an absolute site with food crumbs everywhere. Make sure you include the username of the affected account and tell us why you’re concerned. No, stupidity does NOT guarantee employment. Ice poseidon reddit recap / getting over it runescape stoned (vod w/chat sync) [11/7/17]. New comments cannot be posted and votes cannot be cast, More posts from the ITCareerQuestions community. But the service desk isn't bad. It illustrates how just a tiny amount of misdirection and/or obfuscation works on the human brain. If the stupid is in HR or a mangler above you, he might decide to get you fired because you're ruining the average for the rest. You're everybody's punching back, being the "single point of contact" between users and the other teams. draw.io Online. Click on the icon and see what happens. Start by opening the Reddit website and head to a subreddit page. If you've never lied on a resume before, be prepared to when it comes time to try to get out. Help Desk Experience Essay, jawaharlal nehru essay in english 100 words, classification essay how to begin, hat perspective should topic proposal essay be in. And since you are judged solely on the average call length, you are doing everything in your power to get rid of a user as soon as possible. Me: OK. Well, we can take a look at your drive issue, however [program] is part of our standard build, so it definitely should be on your ma-. The real kicker though, is as soon as I moved the Explorer window out of the way of the icons on his Desktop, the icon for [program] is sitting right there. So why didn't you just say that when we first started the call? Press question mark to learn the rest of the keyboard shortcuts. Check ticket status. Some companies may have a job position that enables you to do both at the same time. And yeah, ..the scripts. 30 (for general questions) (for general questions) Thank you guys! I'm not sure what happened with the drive, since I wasn't really paying attention, but I ran a batch file to map his drives again, and the drive he was missing popped up. 4 years ago. Printers: Nearly half of what I did all day was fix printers. I’m pretty sure that the people on the politics subreddit are different from the average user because the averace redditor to me seems to be a college freshman who just decided that he wants to be conservative after an econ 101 lecture. THIS. 3. share. They might not realise it, they might be too dumb to comprehend it, but you have to expect that they lie. Next time you're playing 8 ball with friends, when racking the balls, put just the 8 ball on the table opposite side of the rack. You can do this manually (using the address bar), or use the Reddit search bar to access the subreddit instead. Surface Laptop 4; Surface Laptop Go; Surface Go 2; Surface Pro X; Surface Duo; Microsoft 365; Windows 10 apps; HoloLens 2; Microsoft Store. But, man! Web browsers supported by diagrams.net online. If you received a notice from reddit about needing to reset your password, see this article.. My job requires me to be about 50% server admin and 50% help desk for a site of about 300 users and I cringe anytime my phone rings. 111 votes, 172 comments. Report Save. I like help desk work because ultimately IT is there to help the business get the job done, and there's no better place to get a feel for what's really going on than at the user's desk. And this is Business Class account too. Not actual results. You're answerable to everyone, and nobody answerable to you. That's how I came to the … You want to help them, technology is your thing, and you want to use your knowledge to help a user. I've been working on a help desk for 2 months now and I absolutely hate it. Their roll is to filter the unnecessary problems from landing on the desk of people with more specialized skills. Got this gem today while working a nightmare shift at work before Thanksgiving break: Me: [Blank], how can I help you? After a couple of minutes of asking basic questions I remotely connected and found that she's missing all of her Desktop icons, not a specific app in particular. https://helpdeskgeek.com/how-to/how-to-delete-a-reddit-account Can you actually show anyone how to fix the minor problems themselves. I'm at that point now after 10 months where there is seemingly nothing interesting to learn in the role.. it gets boring fast at that point. That statement is not meant to demean anyone working the help desk; it’s more of a “thank you” for doing a thankless task. Back when I had my own business and was a one man show I had a user that HAD to have everything look exactly like it did yesterday. Welcome to the bottom. (System Engineer IIIs aren't directed as much as a help desk support admin) Welcome . It's all about the metrics. I know my job isnt going way...anytime soon. That's basically how I got from help desk to a level 2 role. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I try to be optimistic from that angle, I really do. "Sir, let's try rebooting your computer. I plan to call 911 anonymously and report it but I'm afraid of what will happen afterwards. But nope, you must read the script. I can't blah, blah, blah! Me: Oh, I see. I've put in enough time on the helpdesk and cannot land … Working helpdesk? 100%. I also can't read drawings on it. Mine started with an E-mail titled "Pls help" and a body consisting of "pls help". Have no idea what question I'm being asked. I'm at the point 31 years old I'm about to give up on my IT career. They've also said things like "I want them to feel something from this". If they ever learn how to Google half of us will be out of a job. Helpdesk is a necessary evil to a lot of people who are trying to break into IT. Like, RIGHT. Home Solutions. Did you try turning it off and on again? Just talking, learning and having someone else show me the ropes. Fine example is Time Warner reps, who keep resetting my client's modem to factory setting, when there's an outage, after I set it to bridge mode, killing VPNs and some port forwarding on my main router. FAQ 50. Save file formats. I'm fine with those calls as long as they don't act like I personally caused them a problem. Customer: Well, yeah! I would also agree with /u/Meanee that if you can skip the whole help desk route in your career you should. You just need the port information. You can easily pigeon hole yourself into that field and it's difficult to say the least to break out of it. Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical store. How to Crosspost on Reddit in a Web Browser. You bear accountability for all problems, whether they have anything to do with you or not. You're expected to know everything and "own" everything, even though you don't get to actually DO anything. So much THIS. Customer: Well it ain't pulling up when I search for it! Use mathematical typesetting in diagrams. https://www.businessinsider.com/10-types-of-reddit-users-people-hate-2013-7 You're the middle man. Enter your search term here... Search Login to submit a new ticket. I like working on computers, I like solving problems, and I like learning (I am a super noob with no previous IT or computer skills besides basic casual home usage) but I absolutely hate working on the help desk. Why I Hate Working Help Desk. Not Responsive. Nothing racist intended. Special prices. My writing would never have earned me the grade I got with your help. And whenever anything goes wrong, the "you know what" flows downhill. But it's nice not to have to deal with every printer jam. We have the know-how to fix a number of issues but our hands are practically tied due to our credentials or lack there of to resolve extremely simple things. Me: OK, sir. Expense, efficiency and experience are all important factors when running a help desk. I don't have [program] or anything! Calling helpdesk is mostly due to them reading the script most of the time, without giving a flying fuck about your problem. I hate Indian help desks. Now imagine a cubicle farm, where you do nothing all day, but talk to enraged users who blame you for all of the world's evil. All because script tells them to. Press J to jump to the feed. I love these stupid stories/people. Short. Saving the world, one dumb ticket at a time. The One Rule To Rule Them All: Users always lie. $11.96 /page. It's a pretty terrible situation to be in if you have any semblance of ambition or dignity or skills. We have the know-how to fix a number of issues but our hands are practically tied due to our credentials or lack there of to resolve extremely simple things. Desktop Support on the other hand, you physically help the user in person and usually deal with hardware issues. Have to repeat everything I say at least 3 times. Yeah, I get a call or ticket more often than I’d like asking me to install a program when all the user needs to do is go to Start -> All Programs. I also can't read drawings on it. He would never curse at me but would loudly exclaim that he fucking couldn't fucking do his fucking work with this fucking horrible fucking interface and why the fuck couldn't it fucking just be the fucking way it was yesterday. So far, not a bad day. The help desk is a necessary evil as /u/Meanee states but it's one that causes disdain for our fellow man/woman in that we're hearing nothing but complaint after complaint about how shitty the service is we provide or the utter lack of communication from tier 2/local support. Just today I had a phonecall from a user who said that an app was missing ever since she changed desks. We are two entirely different business organizations. In many cases, the original webpages won't support this. One of the most frustrating things for customers is trying to reach a live person to … I have no idea how these folks function on a daily basis. Just getting the kind of score you need. Point to the rack and exclaim that the 8 ball is missing. So glad I don't have to deal with him anymore. 2. Can you click on Start, Run, Command Prompt, bla bla bla. The first thing you can make sure to do is never escalate a call simply because you don't know the answer. No employer will be impressed with your so-called "experience" from Helpdesk ..unless it's a job for another damn Helpdesk (and 90% likely to be an Indian recruiter). I've worked on two Helpdesks, about 6yrs between them (and 4yrs Desktop Support before that). I've tried telling him that it won't bring their S.O back, and it'll only push them away further. In most instances, you're there to reset passwords and be a lacky / secretary for every other team. But I don't know it! Me: OK. Let me just remote into your computer, and I'll take a look. If you hate that part of working in Service Desk, just look for something else in life because it doesn't matter if it's L1 or L3, the people who contact you will pretty much always provide not enough information to work with right away. If you want to crosspost on Reddit, you can do so from your web browser on a PC or Mac. reddit handles linking articles well but not at all with images. I have multiple horror stories, which make me almost go into a murderous rage, talking to helpdesk. New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. She lied, though she wasn't aware of that. Login. And the longer you do it, the harder it is to get out because it's all anyone things you can do, no matter what skills you may actually have. Got this gem today while working a nightmare shift at work before Thanksgiving break: Customer: Yeah, I just got a new computer, and my drive isn't showing. How much longer do I have to put up with this shit?? Press question mark to learn the rest of the keyboard shortcuts. Did you reboot X? Some of these folks make $100,000+ a year! >.<, Another way of looking at this, job security. Where I work we are allowed to say no and it's fantastic for these users. They just don't know what is useful information to you or not, just as you don't have the faintest idea about most of the stuff they do. In my experience, Help Desk you take calls and help with technical issues over the phone like in a call center and you do very minimal to no physical support. I dislike working on a help desk simply because of how limiting it is. So yeah, there's a lot to consider. This is a quick example using reddit to show how you can quickly target and test css in the browser real time. If icon doesn’t exist on desktop the program isn’t installed, obviously. Look for solid examples that support consistent growth. If I need you to reset my FIOS DHCP lease, please do not ask me to reboot my computer. Reddit Help Desk Contacts. I don't have [program] or anything! It really amazes me how folks can drive around much less remember to breathe sometimes. 56 likes. I'd hate to see them go. Yes 4. This subreddit is designed to help anyone in or interested in the IT field to ask career-related questions. If Adobe dropped an update and moved a button an inch to the left then it was like I had called them up and requested this change just to fuck with this one user. Even if you have zero reason to be involved and don't even really know what's going on, the users think it's on you, and the other teams (and management) do everything they can to reinforce that notion. No 5.
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